COVID-19 Policy

IN STORE SHOPPING: Available!
IN STORE GAMING: Suspended
CURBSIDE PICK-UP: Knock when you get here, call us (905-296-3401) and we will bring your order out to you!
LOCAL DELIVERY: We are doing deliveries to the Hamilton area, ask us about having your game delivered to you for a small fee!  Deliveries will typically go out same or next day!
SHIPPING: We ship out orders daily with both FedEx and Canada Post.
ALTERNATIVE GAMING: Join our Exile FB Group!  We are running a variety of remote events and challenges.


Given the current Coronavirus (COVID-19) situation worldwide we at Black Knight Games have been monitoring the situation very closely. This is something that will affect people in different ways – different levels of anxiety are reasonable. The situation seems to change regularly, but we will be addressing this situation in the following ways:

We are open to in-store shopping
Ontario's lockdown has ended, so for the time-being we are open once more to in-store shopping!  We ask that you wear your mask, sanitize your hands, keep distant, and keep the visits brief when possible.

We are adjusting the hours that we are available
With no events we have adjusted the hours we are available to the public. You can still message us via Facebook Messenger, or call us. You can expect to be answered within the following hours (although you may get an answer at other times):
MON-SAT: 12:00pm – 8:00pm
SUN: 12:00pm – 5:00pm

We have suspended all in-store play
We have made the difficult decision to cancel all in-store play. This is in accordance with all local, provincial, and federal recommendations & laws.

ALTERNATIVE ACCOMODATIONS

Shopping in-store is not the only way to shop, we have a large variety of methods that we can serve your needs that are both convenient and safe - it's important to us that you are comfortable!

New Online Store
You can check out our new website which includes tour online store! We will continue to add items to this store as we go to allow you to browse our inventory from the safety of your home. Items on our online store can be picked up in-store, curbside, delivered locally, or even shipped (see below)!

Curbside, Local Delivery, and Shipping Options

Orders taken over the phone, email, messenger, or on our online store can be picked-up, delivered, or shipped.

Curbside: When you get here either call us, signal us using your phone (in the receipt from your online order), or knock and take several steps back.  We will get your delivery together and bring it to you!

Local Delivery: We have launched BKG Delivery to the Greater-Hamilton area to serve our customers better who are making a responsible decision to stay home – but who need some stuff to play with!  We will drive your goodies to your place for a flat fee of $10.00.  We have upgraded this service and now offer deliveries that will arrive same or next day!

Shipping: We ship orders via FedEx and Canada Post every single day, so if you would prefer we ship your goods to you we can do that too!

We are taking in-house precautions to keep staff safe
We have hand-sanitizer readily available, are wiping down commonly touched surfaces, and taking extra care to clean regularly. Staff will be scheduled in pods to avoid cross-over with more than a couple people, all deliveries will be no-touch deliveries. Any staff that begin to show symptoms will self-isolate.

We are investing in our community from afar
We have launched a new online community Black Knight in Exile where we will continue to engage our community by encouraging participants to share their gaming and hobby experiences at home. We will announce Challenges, and Prizes too, to keep our community engagement up!

At Black Knight Games community is everything. For many of us this may be no more than an inconvenient time, but for some the risks should be considered differently. With the right cautious approach we can continue to serve the needs of this community while keeping everyone safe. This is something we need to do together. So thank you for your support, stay home if you can, and keep that love of games going strong!

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