Black Knight Response to COVID-19 (UPDATED 05/26)

UPDATE: May 26, 2020
We have announced that we will be opening up our doors once more, but by appointment only. You can book your in-store shopping appointment HERE.

Given the current Coronavirus (COVID-19) situation worldwide we at Black Knight Games have been monitoring the situation very closely. This is something that will affect people in different ways – different levels of anxiety are reasonable. Our Doors are closed to customers, however we are still doing no-touch delivery, curbside pickup, and in-store shopping by appointment. This is a situation that seems to change daily, but we will be addressing this situation in the following ways:

We are adjusting the hours that we are open/available
With no events, and no in-stors shopping we are not open to the public. You can still message us via Facebook Messenger, or call us. You can expect to be answered within the following hours (although you may get an answer at other times):
MON-SAT: 12:00pm – 8:00pm
SUN: 12:00pm – 3:00pm

We have closed all in-store play
We have made the difficult decision to cancel all in-store play. This is in accordance with all local, provincial, and federal recommendations.

We are allowing in-store shopping by appointment
We are allowing a single customer in the store at a time by appointment only. You can book your in-store shopping appointment HERE. We have implemented several important safety procedures including the use of sanitizer/hand washing, masks, and social distancing. Please read through all the details before committing to an appointment

We will bring the game to your door, or you can come to ours
We have launched BKG Delivery to the Greater-Hamilton & Brantford areas to serve our customers better who are making a responsible decision to stay home – but who need some stuff to play with! These orders will be paid for and picked in advance, and can be sent to your home, or you can pick them up in our parking lot with curbside pickup. All deliveries will be no-touch deliveries. You may have Check out the BKG Delivery page for all the details.

We are taking in-house precautions to keep staff safe
We have hand-sanitizer readily available, are wiping down commonly touched surfaces, and taking extra care to clean regularly. Staff will be scheduled to have almost no contact with each other, and (as mentioned) all deliveries will be no-touch deliveries. Any staff that begin to show symptoms will self-isolate.

We are investing in our community from afar
We have launched a new online community Black Knight in Exile where we will continue to engage our community by encouraging participants to share their gaming and hobby experiences at home. We will announce Challenges, and Prizes too, to keep our community engagement up!

We have launched our new Online Store and website
You can check out our new website which includes the beginnings of our online store. We will continue to add items to this store as we go to allow you to browse our inventory from the safety of your home. Select either BKG Delivery or Curbside Pickup to receive your items.

At Black Knight Games community is everything. For many of us this may be no more than an inconvenient time, but for some the risks should be considered differently. With the right cautious approach we can continue to serve the needs of this community while keeping everyone safe. This is something we need to do together. So thank you for your support, stay home if you can, and keep that love of games going strong!

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Comment (1)

  1. vexxus

    Oof… That decision to remove the online store though. Yipes.

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